This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re building an inclusive work environment
Here at Zen your gender, race, ethnicity, neurodiversity, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.
We’re interested in you as an individual and here you’ll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don’t hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.
The hiring manager for this role is Mark B - Head of Business Development. We appreciate that sometimes it’s helpful to talk about the role with someone that works at Zen so if you wish to find out more or discuss any details you’re not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email – you can to HR@Zeninternet.co.uk and we will get back to you as soon as possible.
FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.
The Role
Zen has an ambitious growth objective underpinned by the retention and growth of our customer base.
The post holder is a key member of the Zen Enterprise sales team. This is a role where the post holder will manage the relationship directly with some of our customer accounts, whilst also looking to grow some of our developing accounts.
There is a fundamental emphasis on managing the existing relationship to ensure the customers want to continue and grow with Zen.
At Zen we strive to solve customer problems with solutions informed by their needs not ours. We find out what they want, and make sure our connectivity, cloud and communication solutions work for them so vital that the post holder has the capability to understand and drive sales across all these areas.
The post holder will be expected to be enthusiastic, self-motivated and resilient with excellent coaching skills and sales experience. They will be committed to striving to overachieve targets while maintaining a focus on the customer experience.
Key Responsibilities
Day to day management of accounts, to retain and grow revenue through up and cross selling whilst at minimum meeting or striving to exceed sales targets
Motivate, coach, give feedback and develop yourself to maximise your performance, while also delivering a high-quality customer service
Ensure you have the right knowledge and skills to be successful in your role and focus on your development to drive further improved performance
Work with your customers to gain a deeper understanding of their organisational current and future IT strategy, developing a business dialogue with the accounts to drive new business opportunities
Work with the wider Zen virtual team to progress and successfully close new business opportunities
Establish relationships in Accounts, positioning Zen as a preferred supplier and working towards ‘trusted partner’ status
Ensure you champion any specific issues and concerns customers have back into the business, ensuring successful resolution for both parties
Run a monthly review meeting to update on performance, account activity and pipeline
Drive performance through incentives and targeting marketing activity into the existing base
Provide regular forecasts of revenue and sales performance and provide input into the annual budgeting and forecasting processes with Zen
Build and maintain industry and competitor knowledge
Achieve growth and retention targets
Provide clear customer feedback and requirements into other parts of Zen to ensure we drive our company strategy based on customers feedback
Other reasonable duties and projects as defined by the line manager
Skills & experience
Ability to demonstrate and aptitude for selling and willingness to learn in the role
Detailed knowledge of the services in Zen’s portfolio (complex networking, cloud, cloud communications & security)
Understanding of how businesses operate and procure services
Proactive user and believer in CRM to assist them in delivering results
Good people skills with the ability to work with individuals to improve your own performance
Customer service led approach
Prepared to help develop internal processes to meet customer needs whilst assisting them in developing their IT strategy using sound technical aptitude and solid solution selling skills
Accurate timely reporting & forecasting
UK travel is a pre requisite of the role as well as a willingness to spend time at our Head Office in Greater Manchester
About Zen
At Zen, we’re proud to do things differently. As the largest independently owned, and B Corp accredited, telecommunications and technology service provider in the UK, we’re not shackled by shareholders or short-term thinking, instead we strive for long-term goals that are aligned to our happiness objectives and driven by our desire to have a positive impact on our people, our customers, our partners, and the planet.
Grown from a pioneering ISP into a company that provides the full range of data, voice, hosting and cloud services to homes and businesses across the UK, we believe that good business is an ethical business, and we have two and a half decades of continuous growth to prove it.
Through our award-winning customer and technical support service we provide our customers with the capabilities they need to communicate, collaborate, and thrive in a highly connected world - supported by a highly robust and resilient independent network. Proud to be named the only Which? recommended provider for Broadband, winners of 18 consecutive PC Pro Best Broadband awards, a UK IT Industry Award for Services Company of the Year, and the UK Customer Experience Silver award for Technology & Telecoms.
We believe that business should be a force for good and we’re committed to improving the lives of our people, creating a better future through our community, charity and D&I work, and to make sure we look after our environment. Perhaps that is why we’re a certified Great Place to Work TM and B Corp Certified!
Our Benefits
Free Zen broadband
Award winning broadband for free
Your Birthday off
Let’s celebrate!
Salary reviews
every 6 months
Continuous Learning & Development
Over 13,000 courses available across all areas
Discretionary bonus
on company performance
Charitable
Days
Two paid days a year for volunteering
25 days annual leave
(with option to buy/sell up to 5 days)
Pension
5% of salary paid by Zen, minimum of 5% paid by employee
20% Discount on local nursery (Rochdale office only)
Mobile Phone Discount
10% off all plans with Honest Mobile
Private medical healthcare
with Benenden (Cash Plan also available)
Travel loan scheme
Spread the cost of travel
People Friendly Policies
From enhanced maternity to menopause
Flexible Critical Illness
Financial protection if the worst were to happen
Car Salary Sacrifice
Hybrid & electric cars from Tusker
Life
Assurance
X2 as standard with the option to flex up
Retail
Discounts
100s of discounts from top brands
Electric Car Charging Points
Six electric car charging points onsite at Rochdale
Payroll
Giving
Tax free donations to charity through your salary
Cycle2Work scheme
Save on cycling
Free Drinks
Free tea and coffee from our office kitchenettes
Free
Parking
Available at our Rochdale office
Team Engagement
For everyone per year towards team social events
Life @ Zen
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